Privacy Policy

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Privacy Policy

Last Updated: November 24, 2025

  1. Introduction

Welcome to Softenfinity.

We are committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.softenfinity.com or use our services.

By accessing our website and services, you consent to the data practices described in this policy.

  1. Information We Collect

We collect several types of information to provide and improve our services.

  1. Personal Data

Information that can identify you, such as:

  • Identifiers: Name, email address, phone number, company name.
  • Commercial Information: Records of products or services purchased, obtained, or considered.
  • Technical and Usage Data: IP address, browser type, device details, browsing behavior, and interactions with our services.
  1. Non-Personal Data

Data that does not directly reveal your identity, including:

  • Aggregated or anonymized data used for analytics.
  • Demographic information not connected to personal identifiers.
  1. How We Collect Your Information

We collect data in the following ways:

  • Direct Interactions: When you fill out forms, register an account, subscribe to newsletters, or contact us.
  • Automated Technologies: Through cookies, server logs, and similar tools as you browse our site.
  • Third Parties: From analytics providers (e.g., Google Analytics), advertising networks, and search partners.
  1. How We Use Your Information

Your information is used for purposes including:

  • To Provide and Maintain Services: Deliver our services, process transactions, manage your account.
  • To Communicate With You: Respond to inquiries, send service-related notifications, and marketing communications (with consent).
  • To Improve Our Website and Services: Analyze user behavior, troubleshoot, and develop features.
  • For Security and Fraud Prevention: Protect our site and users from malicious activity.
  • To Comply with Legal Obligations: Fulfill regulatory requirements.
  1. Legal Basis for Processing (GDPR Compliance)

For users in the EEA or UK, our legal bases include:

  • Performance of a Contract – when processing is required to fulfill a contract.
  • Legitimate Interests – for business interests like website security or analytics.
  • Consent – when you’ve agreed to processing (e.g., marketing emails).
  • Legal Obligation – when processing is required by law.
  1. How We Share and Disclose Your Information

We do not sell your personal data. We may share it in these cases:

  • Service Providers: Trusted vendors assisting in website operations, hosting, payments, or analytics—bound by confidentiality.
  • Business Transfers: During mergers, acquisitions, or asset sales.
  • Legal Requirements: When required by law or government authorities.
  • With Your Consent: When you explicitly agree to specific disclosures.
  1. Data Security

We use industry-standard technical and organizational measures to protect your information, including:

  • Encryption
  • Access control
  • Secure network architecture

While we strive for complete protection, no online system is 100% secure.

  1. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy,
  • Comply with legal obligations,
  • Resolve disputes, and
  • Enforce agreements.
  1. Your Data Protection Rights

Depending on your region, you may have the following rights:

  • Right to Access – Request copies of your data.
  • Right to Rectification – Correct inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten) – Request deletion of your data.
  • Right to Restrict Processing – Request suspension of data processing.
  • Right to Data Portability – Request transfer of your data.
  • Right to Object – Object to data processing.
  • Right to Withdraw Consent – Withdraw consent at any time.

To exercise your rights, contact us at the address in Section 12.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to track website activity and store information.

You can set your browser to reject cookies, but some features of our site may not function properly if you do.

  1. International Data Transfers

Your data may be transferred to and stored on servers outside your jurisdiction.

We ensure that such transfers comply with applicable data protection laws and maintain adequate safeguards.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically for updates.